Customer service
We are here for you.
Do you have questions about our products, your order or need help with anything else? We at FOAM are here to help you! Contact us and we will get back to you as soon as we can.
Contact us
We normally respond within 24 hours on weekdays.
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Get exclusive benefits, discounts and gifts when you become a member!
Exclusive gifts
Get surprise gifts and samples
Extra discounts
Member discounts on all products
Early offers
Get access to promotions first
Bonus points
Collect points with every purchase
It's completely free to become a member and only takes a few seconds!
Frequently asked questions
Here you will find answers to the most frequently asked questions. Click on a question to see the answer:
Ordering and delivery
How long is the delivery time?
We normally ship your order within 1-2 business days. Delivery time is then 2-5 business days within Sweden.
How much does shipping cost?
We offer free shipping on all orders within Sweden.
Can I track my order?
Yes! When your order ships, you will receive an email with tracking information.
Products and use
Which shampoo bar is right for my hair?
We have shampoo bars for all hair types. Visit our product pages or contact us and we will help you find the right product for your hair.
How long does a shampoo bar last?
One shampoo bar is equivalent to 2-3 bottles of liquid shampoo and lasts an average of 2-3 months with normal use.
Are your products vegan?
Yes, all our products are 100% vegan and cruelty-free.
Do your products contain sulfates or silicones?
No, our shampoo bars are sulfate-free and silicone-free. We use mild, natural ingredients.
Returns and complaints
Can I return my order?
Yes, you have a 30-day return policy from the date you receive your order. Products must be unopened and in their original packaging.
How do I make a return?
Contact us at kontakt@foam.nu and we will help you with the return.
What do I do if the product is damaged?
Contact us immediately at kontakt@foam.nu with pictures of the damage and we will solve it for you.
Payment
What payment methods do you accept?
We accept all common payment methods: cards (Visa, Mastercard, American Express), Swish, Klarna and Shop Pay.
Is it safe to shop with you?
Yes, all payments are encrypted and secure. We use Shopify Payments which is one of the most secure payment solutions.
Didn't find the answer to your question?
Don't hesitate to contact us! We are happy to help you with:
- Product advice – Which product suits my hair?
- Usage questions – How do I use the products?
- Order Questions – Status of my order
- Returns and complaints – Help with returns
- Retailer – Do you want to sell FOAM in your store?
- Collaborations – Influences and partnerships
- Other – Whatever you need help with!
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